Exceptional Service...Without Exception!

In Boston there is a fantastic lady named Mollie Wasserman. She's written a new book with a snappy title: Ripping the Roof Off Real Estate: It's Not What You Save, It's What You Keep. Mollie also worked with her partner, Paula Bean, to create a new ACRE course (Accredited Consultant in Real Estate) for training real estate agents in working and getting paid for their consulting and expertise.

Not long ago Joeann Fossland, Master Certified Coach and a dynamo herself, interviewed Mollie for the Agent Real Estate Roundup Podcast on December 9. In her introduction, Joeann talks about the different choices an agent has in selecting the market segment they want to specialize in. You can imagine my delight to hear her use me as an example of giving what she calls "Nordstrom service" - personal service that has clients lined up waiting to work with me. I never gave it that name, but that's the idea - people know that working with me means they get exceptional personal service, always.

Whenever Joeann is involved I always learn something, and this Podcast is no exception. Take a few minutes and listen to this terrific interview.

What did you learn today?