Answer The Phone, Answer The Question
Some buyers just want specific questions answered. They are not ready to volunteer anything about themselves.
I always give the
information and ask if they want more details. It is easier to find out
about the caller with a give and take dialogue.
Caller "How much is the house and how many bedrooms?"
Answer "The price is $9,000,944.00 and has 17 bedrooms. Is that large enough? "
Caller "How big is the master bedroom?"
Answer "30' x 45...Would you like the sizes of the other 16?"
Caller "How long has it been on the market?"
Answer " A little longer than forever. They are not in a hurry. When will you be ready to move?"
Many times the potential buyer is more at ease and willing to share their needs.
Many years ago, when looking for a home, I would inquire about the price or number of bedrooms.
Immediately the barrage
started. The agent would ask for my social security number, my
firstborn's name and who I was related to....well maybe it wasn't that
bad, but you get the idea.
I vowed when entering real estate I would just give requested information.
Labels: answer questions, answer your phone